shp888 Privacy Policy

This page describes what we collect when you use shp888 and how we keep that data protected. Our privacy practices apply to all users accessing our platform from supported jurisdictions via Android app, iOS browser, or desktop. We are transparent about data handling: account information, payment details, game activity, and any personal documents you upload for identity verification.

We at shp888 collect only data necessary to operate our service, verify your identity, process your deposits and withdrawals, and improve your experience. We never sell your data to third parties. We share information only where required by law (e.g., to complete a bank transfer in your name) or to prevent fraud. Your account data is encrypted, and access is restricted to authorised shp888 staff and trusted payment processors.

This policy covers data we collect on shp888, how we use it, your rights, third-party processors, cookies, and contact information if you have privacy concerns. We update this policy when our practices change—you'll be notified via in-app alert and email if material changes occur.

What Data We Collect on shp888

When you create an account on shp888, we collect your email address and phone number. These are mandatory for account recovery and transaction notifications. We use your phone number to send verification codes via SMS and to contact you about account security if needed.

During the KYC (Know Your Customer) verification process, we ask you to upload a photo of your national identity document (national ID, passport, or driver's licence) and take a selfie. We use automated facial recognition to match your selfie to your ID document, confirming you are the account holder. Our team then manually reviews both images for accuracy. These documents are encrypted and stored separately from your login credentials.

We also collect your game activity data: which games you play on shp888, your spin history on slots like Aviator and Sweet Bonanza, your sports markets viewed (Liga 1, Piala AFF, Piala Indonesia), and timestamps of your sessions. This data helps us understand user behaviour, prevent fraud, and tailor content recommendations. We analyse this data in aggregate—we never identify you personally in these analytics.

When you deposit or withdraw, we collect payment information. For e-wallet deposits via DANA, e-wallet, mobile banking, local payment, or online payment, we receive only confirmation that payment succeeded—we never see your e-wallet password or PIN. For bank transfers using e-wallet, mobile banking, local payment, online payment, or e-wallet, we collect your account name and transaction reference number from your bank. This information is used solely to match your deposit to your shp888 account.

Encryption note: We at shp888 use TLS 1.2+ encryption for all data in transit. Your password is hashed using industry-standard algorithms—we never store plain-text passwords.

How We Use Your Data on shp888

We use your email and phone number to send account confirmations, transaction receipts, and support responses. If you enable push notifications on shp888, we use your device ID to send notifications about Liga 1 matches, live-dealer table openings, new slot releases, or account alerts. You can disable notifications anytime in account settings.

Your KYC documents are used for identity verification only. We do not share these with third parties except where law requires (e.g., if a court order demands we confirm your identity for a legal investigation). After verification is complete, we store your documents in encrypted form and retain them for compliance purposes—typically seven years.

Your game activity data helps us personalise your experience. If you frequently play sweet Bonanza, we may recommend similar slots. If you watch Liga 1 odds, we might suggest related football markets. This personalisation improves your shp888 experience without sharing your data outside our platform.

We use anonymised data for analytics and product improvement. We might report that "non-specific info of shp888 users access the platform via Android app in Jakarta," but we never identify you personally in these reports.

Third-Party Processors and Data Sharing

We at shp888 work with trusted third parties to deliver our service. Our payment processors (the companies behind mobile banking, local payment, online payment, e-wallet, mobile banking, and bank APIs) receive only information needed to complete your transaction—your account name, transaction amount, and unique transaction ID. They do not receive your full account history or gaming data.

Our hosting infrastructure may sit outside your jurisdiction (e.g., on servers in Singapore or Europe). Your data is encrypted at all stages, so location does not compromise security. Our hosting provider has data protection agreements in place that meet international standards.

We may share data with law enforcement if legally required (subpoena, warrant, or court order). We do not sell your data to marketers, data brokers, or other commercial entities. We share data only where required by law or necessary to prevent fraud.

Payment processors: Receive transaction details only; never see your full account history or gaming data.
Hosting providers: Store encrypted data; subject to data protection agreements that meet international standards.
Law enforcement: We share data only if compelled by legal process (warrant or court order).
Fraud prevention: We may share limited data with fraud-detection services to protect your account and our platform.

Your Rights and Data Access

You have the right to request a copy of all data we hold about you. Contact our support team via in-app live chat or email, and provide your account email and phone number. We will compile your data and send it to you within one business week. This includes your account information, transaction history, and any documents you've uploaded.

You also have the right to request data deletion. If you want to close your shp888 account and have your data erased (except where we are legally required to retain it, such as for tax or fraud investigation), notify our support team. We will delete your account and associated data within thirty days, except for records we must keep by law.

You can update your personal information anytime—edit your email, phone number, or account name from your shp888 profile. If your identity document changes (e.g., you renew your passport), upload the new document and we will verify it within one business day.

Cookies and Tracking

Our shp888 platform uses cookies to remember your login session and personalise your experience. Your browser stores these cookies locally; they contain only your session ID and preference settings (e.g., language, theme, notification preferences). We never use cookies to track you across external websites.

On mobile (Android app and iOS browser), we use similar session tokens to keep you logged in between app launches. If you log out, these tokens are deleted. If you enable biometric login (fingerprint or face recognition), we store a biometric token on your device—it never leaves your phone.

We do not use third-party analytics cookies that track you across the internet. Our analytics are first-party only—we track activity within shp888 to improve our service, not to build a profile of your browsing elsewhere.

Cookie control: You can clear cookies in your browser settings anytime. This will log you out of shp888—no data is lost, you simply need to log back in next time.

Data Retention and Deletion

We at shp888 retain your account data for as long as your account is active. If you close your account, we keep transaction records and KYC documents for seven years (required for financial compliance and fraud investigation). After seven years, we delete this data unless we are compelled by law to keep it longer.

Your game activity data (spin history, odds viewed, etc.) is deleted after three years of account inactivity. If you log in again after that period, your historical data is gone but your account remains recoverable.

We retain cookies and session tokens only while you are logged in. When you log out or your session expires, these are deleted from our servers.

Contact and Policy Changes

If you have questions about our privacy practices on shp888, or if you want to exercise your rights (access, deletion, correction), contact our support team. Use in-app live chat for immediate assistance, or email our privacy team directly. We respond to privacy inquiries within one business day.

We update this privacy policy when our practices change. If changes are material (e.g., we start sharing data with new third parties), we notify you via in-app alert and email. You will have the opportunity to review the updated policy before continuing to use shp888. If you disagree with policy changes, you can close your account without penalty.

Our privacy practices on shp888 are governed by applicable law in the jurisdictions where we operate. If you are in Jakarta, Surabaya, Bandung, or Medan, your data is treated according to Indonesian law and international standards. Services on shp888 are available only where local law permits—verify that your access complies with your jurisdiction's regulations.

We take your privacy seriously. Your trust is central to shp888. If you ever feel your data has been mishandled, reach out to our support team immediately. We will investigate and respond transparently.